We safeguard AIA's financial wellbeing by ensuring our products are well designed and suitably priced. We also analyse business performance to ensure proper management of the insurance policies in-force, while maintaining adequate reserves, reinsurance and capital levels to fulfil our obligations to policyholders.

We support and develop AIA's Premier Agency channel through programmes designed to raise the productivity and professionalism of our agency service.

We support corporate clients by providing employee benefits, pensions and voluntary solutions to cover workforce needs and to assist with talent retention.

We safeguard AIA’s financial interests through effective financial controls, timely and accurate management information and insightful financial analysis to support and drive the business forward. We are also responsible for all external reporting including statutory and regulatory filings.

We partner with the business to attract and retain the best people through workforce planning and recruitment, organisation culture and employee engagement, performance management and capability building, and rewards and recognition.

We manage policyholders’ assets and corporate assets to maximise risk-adjusted investment returns. In addition, we support product strategy functions in the development of competitive products by providing input on investment instruments and markets.

We help AIA to engage in a meaningful manner with customers and other stakeholders. We ensure the consistency of AIA’s messaging across all channels, design marketing campaigns to manage customer advocacy and experience, and use data insights to make key business decisions.

We support our customers, employees, agents and distribution partners across the buy, service and claims journeys by developing and delivering market leading experience through our underwriting, customer servicing and claims teams. 

We collaborate and partner with banks, independent financial advisory firms, brokerage bodies and other third-party intermediates, to market AIA products through various distribution channels.

We provide effective and objective oversight of the risks faced by the Group and give assurance to management and the Board that the risks are being managed satisfactorily. Our work helps the Board to maintain an international standard of corporate governance.

We develop, deploy and support our regions with innovative technologies to help create a digital environment that is simpler, easier and more secure for our businesses and customers.